Customer Service Leads Job at Qwalifize LLC, Orlando, FL

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  • Qwalifize LLC
  • Orlando, FL

Job Description

Type:

  • 1 - year contract

Full Time or Part Time:

  • Full time or Part Time

Pay Rate:

  • TBD

Location:

  • Orlando, FL 32827

Language Requirements:

  • Fluent in English with multi language skills such as Spanish, Portuguese, French, German, Russian, Italian, Chinese, etc.

Language Preferences: N/A

Job Overview:

A Customer Service Lead performs regularly assigned work in aviation customer service within public areas of the airport. Serve as a customer advocate, providing customers with timely and accurate information along with issue resolution. Supports information booths, international arrivals, customer relations, meet and greet services.

Experience Requirements:

  • Minimum of two (2) years of experience in a customer service position.
  • Strong customer service communication skills.
  • The ability to work both independently and as part of a team.
  • Must have a clear, speaking voice.
  • Must have a calm demeanor at all times, especially when faced with stressful situations
  • Must have the ability to greet all passengers, visitors, and airport employees in a friendly and professional manner.
  • Shall be able to perform the duties of the Ambassadors.
  • Strong computer skills as required to perform the customer service functions.
  • Must have a familiarity with Orlando, the area attractions, and the surrounding areas.
  • Experience in a customer service position in a medium-to-large airport or other travel hospitality or similar setting.

Experience Preferences: N/A

Physical Requirements:

  • Must be able to stand and walk for extended periods of time.

Education Requirements:

  • High school diploma/GED

Education Preferences: N/A

Training Schedule:

  • TBD?

Schedule:

Dress Code:

  • Business Casual

Benefits:

  • Medical, Dental, Vision and more

Additional Information:

Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.

Job Tags

Full time, Contract work, Part time, Casual work,

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