Job Description

Job Title: Provider Operations, Workforce Management - Manager

Work Location : Dallas, TX

Job Type: full time

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Requirements and Preferences :



Basic Qualifications :



Minimum Degree Required :
Bachelor Degree



Additional Educational Requirements :

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience :
6 year(s)



Preferred Qualifications :



Degree Preferred :
Master Degree



Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve, the following areas:

• Providing healthcare provider (e.g., hospitals and health systems) workforce management operations subject matter specialization related to improving the efficiency of clinical workforce operations as well as identifying strategic opportunities for growth;
• Understanding of key operational and financial drivers of clinical and support staff and the levers for impacting labor costs of a healthcare provider organization;
• Leveraging data to identify past patterns, predict future demand, and create optimized workforce schedules to support staffing to demand;
• Leveraging technology to manage dynamic scheduling in a complex inpatient care setting, projecting (patient) demand to align the right talent for the right jobs to be done;
• 2+ years working experience in cloud environments for advanced scheduling, perioperative/procedural team-based scheduling, timekeeping, reporting, and analytics;
• 2+ years working experience collaborating with technical and business operators to design and ensure seamless integrations to connect workflows and automate role-based communications, access, and functions across multiple technology platforms;
• Proven track record managing client engagements and/or large scale workforce management operations improvement initiatives in healthcare provider settings;
• Understanding of the latest industry healthcare labor market trends and regulatory changes, and their impact to organizations; and,
• Benchmarking to compare productivity metrics and financial costs to leading practice, including operational results and quality metrics.

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

• Building, maintaining, and utilizing networks of client relationships and community involvement;
• Communicating value propositions, utilizing PC applications such as Microsoft Office Suite or Google Tools to write and deliver proposals to prospective clients;
• Managing resource requirements, project workflows, budgets, billing and collections; and,
• Preparing and/or coordinating complex written and verbal materials.

Demonstrates extensive abilities and/or a proven record of success as a team leader by:

• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less experienced staff;
• Coaching staff including providing timely meaningful written and verbal feedback;
• Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;
• Understanding of healthcare provider industry operations, terminology, payment systems and environment;
• Having healthcare provider or related consulting experience;
• Understanding of core provider healthcare systems (including ERP and EHR technologies); and,
• Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau);

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