Job Description

Job Title: Provider Operations, Workforce Management - Senior Manager

Work Location : Dallas, TX

Job Type: full time

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Additional Educational Preferences

Degrees in Science or Engineering may be considered.

Preferred Knowledge/Skills

Demonstrates intimate abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve, the following areas:

• Providing healthcare provider (e.g., hospitals and health systems) workforce management operations subject matter specialization related to improving the efficiency of clinical workforce operations as well as identifying strategic opportunities for growth;
• Understanding of key operational and financial drivers of clinical and support staff and the levers for impacting labor costs of a healthcare provider organization;
• Leveraging data to identify past patterns, predict future demand, and create optimized workforce schedules to support staffing to demand;
• Leveraging technology to manage dynamic scheduling in a complex inpatient care setting, projecting (patient) demand to align the right talent for the right jobs to be done;
• 2+ years working experience in cloud environments for advanced scheduling, perioperative/procedural team-based scheduling, timekeeping, reporting, and analytics;
• 2+ years working experience collaborating with technical and business operators to design and ensure seamless integrations to connect workflows and automate role-based communications, access, and functions across multiple technology platforms;
• Proven track record managing client engagements and/or large scale workforce management operations improvement initiatives in healthcare provider settings;
• Understanding of the latest industry healthcare labor market trends and regulatory changes, and their impact to organizations; and,
• Benchmarking to compare productivity metrics and financial costs to leading practice, including operational results and quality metrics. Demonstrates intimate-level, abilities success with managing the identification and addressing of client needs:
• Building, maintaining, and utilizing networks of client relationships and community involvement;
• Communicating value propositions, utilizing PC applications such as Microsoft Office Suite or Google Tools to write and deliver proposals to prospective clients;
• Managing resource requirements, project workflows, budgets, billing and collections; and,
• Preparing and/or coordinating complex written and verbal materials.Demonstrates intimate abilities and/or a proven record of success as a team leader by:
• Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less experienced staff;
• Coaching staff including providing timely meaningful written and verbal feedback;
• Developing, writing, presenting and facilitating discussions on strategy to all levels of industry audiences, clients and internal staff and management;
• Understanding of healthcare provider industry operations, terminology, payment systems and environment;
• Having healthcare provider or related consulting experience;
• Understanding of core provider healthcare systems (including ERP and EHR technologies); and,
• Possessing experience with common business and data tools (including Microsoft Office Suite, Google Tools, Alytrx, Tableau).

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