SMART Products - Field Service Engineering Specialist Job at Andritz, Alpharetta, GA

cENMak5VMW5LeFZXVWVGNlV5c0Rlc0xnVmc9PQ==
  • Andritz
  • Alpharetta, GA

Job Description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

We are currently seeking a SMART Products - Senior Field Service Engineering Specialist to join our team in our Alpharetta, GA or Pensacola, FL location. 

Responsible for Complete Lifecycle Support for SMART Products. Respond to customer service inquiries and resolve technical issues in a timely and efficient manner. The technician will work mainly in the field, travelling to customer sites to install/commission/startup and troubleshoot SMART Products ensuring that our customers receive high-quality service and support. They will also be in the office performing remote smart product monitoring and support as needed.

Key responsibilities include, but are not limited to the following:

  • Ensure high customer satisfaction of those customers with SMART products in North America.
  • Provide commissioning support including FAT, installation and start-up for new SMART Product deliveries.
  • Respond to customer inquiries regarding technical issues, providing effective solutions to resolve problems with existing SMART Product installations.
  • Conduct on-site visits and remote connections to customer sites to commission, troubleshoot and repair products and train customer personnel.
  • Collaborate with other team members to ensure that technical matters are being satisfactorily addresses and any issues are being promptly resolved.
  • Provide regular updates to customers regarding the status of their service inquiries
  • Prepare technical reports as per project scope of supply or status of service inquiries.
  • Ensure that all service work is completed in compliance with company policies and procedures.
  • Participate in training and professional development programs to stay up-to-date with new products and technologies.
  • Other duties as assigned.

When selecting the ideal candidate we will be looking for the following qualifications:

  • High school diploma or equivalent
  • Associate's degree in electronics, engineering or related field preferred
  • Minimum of 5 years of experience in pulp and paper, multiple mill process areas preferred
  • Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
  • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
  • Experience with automation, instrumentation and electrification, including installation, troubleshooting and repair
  • Ability to work independently and in a team environment
  • Must have a valid driver's license and be able to travel to customer sites as needed
  • This position requires extensive travel

PPADN1 PPADU1 PPADS1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Job Tags

Permanent employment, Full time, Remote job,

Similar Jobs

Premier Aquatics

Summer Camp Director Job at Premier Aquatics

 ...COMPENSATION $23.00-$26.00/hour Seasonal/Part-time, hourly SUMMARY Join Premier Aquatics as a Summer Camp Director fr om June 3rd to August 9th in Aliso Viejo for 10 weeks of fun and adventure! As a Camp Director, youll plan and oversee activities wh... 

Valmet Inc.

Field Service Engineer Job at Valmet Inc.

Are you a professional looking to expand your career with an industry front runner in the Oregon/ Washington region? In this role, you will be servicing Valmet's Automation equipment, which measures and analyzes product quality at the customers pulp/paper mill location...

Louis Dreyfus Company

Equipment Operator Job at Louis Dreyfus Company

 ...0 people globally. Job Description Overall Purpose and Objective of Position ~ Drive liquefied gas industrial truck equipped with lifting devices such as forks or clamps; to lift, stack and move products, equipment or materials. Scan bales to ensure accurate... 

Clean Harbors

Supervisor Dockside, Boat & Barge Job at Clean Harbors

HPC Industrial powered by Clean Harbors is looking for a Supervisor for their location in Golden Meadow (Fourchon), to join their safety conscious team! The Supervisor is responsible for two or more crews by planning, leading, organizing and coordinating the daily operations...

Coders Data

Junior data analyst Job at Coders Data

 ...We are looking for an entry-level Data Analyst who should be self-directed and will use their passion for big data and analytics to provide...  ...of topics. Hire Type: Full Time on W2. Title: Junior Data Analyst Location: Charlotte, NC (Onsite/Hybrid)...